Warranty Information

New Computers

 

All brand-new computers purchased from PC Guy come with a 1-year onsite hardware warranty. In some cases, we may need to collect and return your PC to you.

 

I take pride in building high-quality computers, but occasionally, hardware issues can arise. If you experience a problem within the first year, just get in touch. If you’re local, I’ll visit you onsite to investigate the issue. If the hardware is found to be faulty, I’ll replace the defective part.

 

Please note that the warranty does not cover:

• Laptop batteries (these degrade over time due to regular use, which is considered normal wear and tear)
• Damage caused by the user or improper use
• Accidental damage (e.g., spills, power surges, flooding)
• System modifications unless done by PC Guy
• Software issues such as viruses, malware, or corrupt Windows

 

PC Guy is not responsible for data loss in the event of hard drive failure, so I highly recommend backing up your files regularly. If the issue is found to be due to accidental damage or software problems, a charge will apply for the time taken to fix it.

 

Refurbished Computers & Laptops

 

All refurbished computers and laptops come with a 60-day hardware warranty unless otherwise stated, or if an extended warranty has been purchased.  Every system is fully tested before sale, but as with any used hardware, failures can occur.

 

If a problem arises within your warranty period, you can return the device for inspection. If you’re local, I may be able to arrange a collection. If a hardware fault is confirmed, I’ll repair or replace the faulty component. If a replacement isn’t possible due to part availability, I’ll offer a refund or a suitable replacement.

 

Please note that the warranty does not cover:

• Laptop batteries (these degrade over time due to regular use, which is considered normal wear and tear)
• Damage caused by the user  or improper use
• Accidental damage (spills, power surges, flooding, etc.)
• System modifications
• Software issues

 

If the issue is found to be due to accidental damage or software problems, a charge will apply for repair time.

 

For returns due to change of mind, we reserve the right to charge a handling/restocking fee of £30 to cover our time to securely wipe devices and make fit for resale. Returns for custom-built or made-to-order items are not accepted unless the item is faulty. 
 

Software purchases are non-refundable.

 

If you need to return a laptop or computer as no longer local, please ensure it is well-packaged and insured for transit, as PC Guy is not liable for any damage during shipping. Before returning a product, please email info@ellesmereportpcguy.co.uk to log your return request.

 

If a refurbished laptop or computer still has an existing manufacturer’s warranty, any issues should be handled directly with the manufacturer.

 

If you have any questions, feel free to ask! 😊

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